FREE Delivery on a single order over $200
- All orders are processed within 24 to 48 hours (on business days), when the order is received between Monday-Friday, before 12pm midday.
- Please note that during sale/promotional events, delivery may take longer than the specified delivery times.
TRACK YOUR ORDER
- Upon placing your order, a confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the order is dispatched.
- If you do not receive a shipping confirmation email within 24 hours, please email us at email@example.com
- If no one is present to accept the delivery, your purchase will be left in the most logical and secure location available or taken to the local post office. A card with pick up details will be left.
- Most metropolitan area deliveries are expected to arrive within 3 to 5 business days from the time of shipment.
- For regional areas and areas outside the metropolitan area, delivery is generally 4 to 7 business days.
Due to the cancellation of an increasing number of international flights and country specific lockdowns, overseas transit times may be delayed.
- New Zealand (10-20 working days)
- North America, Western Europe, Asia and the Pacific (21-28 working days)
- Rest of the world (25-30 working days)
- See our list of temporarily suspended international delivery locations due to COVID-19 here.
If you have any questions about your online order, please email us at firstname.lastname@example.org
Returns & Exchanges
Return: When a product is sent back to us for a full refund, in the case of a manufacturing fault, within a certain time frame
Exchange: When a product is sent back to us and in return, you get a new product or credit note for the value of the goods
C de C Shoes will provide you with a credit note/exchange for incorrect sizing/colour, provided the items:
- Have not been damaged, worn or used, and are in original condition and box
- Have all original packaging including tags
- Are returned to C de C Shoes within 21 days of purchase. Please include receipt/invoice with all returns
- If any of the above requirements are not met, C de C Shoes reserves the right to refuse an exchange or refund
- Customers are responsible for expenses to return the goods back to us, Australia Post is recommended
- Refunds are processed by the original method of payment.
C de C Shoes
Shop 3361A - Level 3
Cnr Herring & Waterloo Rds, Macquarie Shopping Centre
North Ryde NSW 2113
- If the goods have a manufacturing fault, we will repair, replace or refund the purchase amount. This is subject to us viewing the goods.
- Send us an email; email@example.com, with images of the fault and tell us about it. We will then be in contact with you to help.
RETURN IN STORE
- You may also bring your item into one of our stores and we will happily exchange. This is subject to availability of the goods. Our exchange and return policy will apply.
- It is best to email us; firstname.lastname@example.org, if you plan on returning an item (for the same item) so we can make sure, your size will be available when you arrive.
- We will happily exchange your first item and post it out to you for free however, subsequent exchanges will incur a $10 postage fee.